Vodafone Hutchison Australia Pty Limited is committed to maintaining the privacy of your personal information. This Privacy Policy sets out how we deal with personal information.If 3 decides to change this Privacy Policy, we will re-publish it on our website at www.three.com.au.
Is 3 bound by the National Privacy Principles?
As a private sector company, we are bound by the Privacy Act 1988, including the National Privacy Principles. If you use 3 services while roaming in a country outside of Australia, the treatment of your personal information may be subject to laws and regulations applying in that country.
How 3 collects personal information
We may collect your personal information when you register with us to receive information or to enter a competition or promotion. We may email, phone or mail you with information about 3, our latest offers and other relevant information. You may unsubscribe to this information service at anytime.
We may collect your personal information when you supply it to us in any way. We will also collect your information when you use 3 services, including your preferences, your location, who you contact and who contacts you while you are using our network.
We require your personal information for the purpose of providing you with 3 services. If you do not provide us with your personal information we may not be able to supply you with 3 services.
Use of your personal information and credit information
We will securely hold your personal information and we will not trade, rent or sell it. Some of the information we collect about you may be considered as ‘sensitive’ and we will ask your permission if we wish to use or share this information.
How do I opt out of marketing messages?
To opt out of receiving marketing messages from 3 contact 13 33 20
If you connect to 3 services we may:
(a) collect information about the way you use 3 services, your preferences,
your location when using 3 services, and who you contact and who contacts
you while you use 3 services;
(b) use your information to create and maintain data for accounts and billing,
provide you with 3 services, enable you to communicate using the 3 network, collect
your payments and prevent fraud and improper use;
(c) send information to your handset about 3 services and our products, including
special promotions or offers from content providers;
(d) if you consent, use your personal information to conduct direct marketing;
(e) monitor and record calls between you and 3 Customer Care for training, quality
and contractual purposes;
(f) capture personal information when we are obligated to if you are the purchaser
of a prepaid telephone service (even if you are not the end user)
(g) pass your personal information on to other parties for the purposes of supplying
telecommunications services or fixing network and/or service faults;
(h) provide your personal information to government agencies as required by law
(e.g. Australian enforcement and revenue protection agencies, the Australian
Government and ACMA);
(i) share your information with other members of our group of companies, and
with our or their, partners, associates, agents and contractors and with people
who are interested in buying our business. These may include people and companies
outside of Australia; and
(j) contact you about our group companies' products and services.
Your application for 3 services or a ‘Handset Instalment Plan’ may
be subject to a credit assessment, verification of your personal details and
an employment check. If we regard these checks as unsatisfactory, we will not
enter into an agreement with you.
We may provide information about you to a credit-reporting agency for the purpose
of obtaining a consumer credit report about you and allowing the credit-reporting
agency to create or maintain a credit information file containing information
about you. This is limited to identifying information, general particulars of
your account, notice of payments more than 60 days overdue, cheques dishonoured
more than once and serious credit infringements. This information may be given
before, during or after the provision of credit to you.
Where relevant, we may obtain information about you from a business that provides
information about the commercial credit-worthiness of persons for the purpose
of assessing your application for credit and collecting any overdue payments.
If you apply for commercial credit, we may obtain a consumer credit report about
you from a credit-reporting agency for the purpose of assessing your application
for commercial credit and collecting overdue payments.
Accuracy of your information
You must ensure that all your personal details are accurate, complete and not misleading. You must also tell us if your details change.
Access to personal information
Generally, you have the right to see or obtain a copy of personal information
about you that we may hold. We will handle requests for access to personal
information in accordance with the National Privacy Principles.
As long as we can verify your identity, the person you speak to may be able to
provide you with the information you require over the telephone. If you wish
to have a copy of that information we ask that you put your request in writing
and either post or fax it to us.
If you believe we hold personal information about you that you consider to be
inaccurate, incomplete or out of date you should contact us. In most cases we
will amend any inaccurate, incomplete or out of date information. In some cases
it is necessary for us to keep a record of what we know or understand to be correct
at a particular time. However, in those circumstances, if you request, we will
take reasonable steps to associate with the relevant record of your personal
information a statement to the effect that you claim the information is inaccurate,
incomplete or out of date.
Complaints
You can obtain more information about the way 3 manages the personal information
it holds, or complain about breaches of your privacy in writing, at the address
below or directly to the Privacy Commissioner. Complaints to the Privacy Commissioner
need to be made in writing to:
The Privacy Commissioner
GPO Box 5218
Sydney NSW 2001
Visit our Complaints
and Compliments page here for information on how to make a complaint.
Organisational details
Vodafone Hutchison Australia Pty Limited
Registered address:
Building A, 207 Pacific Highway
St Leonards NSW 2065
Our
Australian Company Number (ACN) is 096 304 620
Our Australian Business Number (ABN) is 76 096 304 620
Street address:
Building A, 207 Pacific Highway
St Leonards NSW 2065
Mailing address:
3 Customer Care
PO Box 202
Spring Hill QLD 4004
Other:
Fax: (07) 3306 4975
Telephone number: 02 9964 4646
Website: www.three.com.au
3 Privacy Policy, Version 5, September 2008.
© Vodafone Hutchison Australia Pty Limited, 2007
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